01 What Information We Collect
Various types of information are collected when you register and use the js9 platform. This information is used to improve our services and provide you with a safe gaming experience.
Directly Provided Information
When you create an account or use our services on js9, you will be required to provide the following information:
- Identity Information: Full name, date of birth, nationality.
- Contact Information: Email address, mobile number, current address.
- KYC Documents: A copy of your national ID card, passport, or driving licence.
- Payment Details: Mobile banking number (Mobile Banking/Nagad), bank account details.
- Security Information: Password (stored in encrypted form), security questions.
Automatically Collected Information
When you use the js9 website or app, the following information is collected automatically:
- IP address and device identifiers.
- Browser type and operating system.
- Session duration and page visit history.
- Game history and betting activity.
- Login time and location information.
| Type of Information | Reason for Collection | Mandatory |
|---|---|---|
| Full Name & Date of Birth | Age Verification & Identity Confirmation | Yes |
| Email & Mobile | Contact & Identity Verification | Yes |
| Payment Information | Deposit & Withdrawal Process | Yes |
| KYC Documents | Identity Verification & Legal Compliance | For Withdrawals |
| Device & IP Information | Security & Fraud Prevention | Automatic |
02 How Your Information Is Used
Js9 uses collected data for specific purposes and within defined limits. We never collect unnecessary information, and what we do collect is never used beyond its intended purpose.
- Account Management: To secure registration, login, and account protection.
- Financial Transactions: To process deposits, withdrawals, and payments.
- Customer Support: To properly address your complaints or queries.
- Legal Compliance: To comply with anti-money laundering requirements and regulatory obligations.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: Data analytics to improve your gaming experience.
- Promotional Communications: To keep you informed about new offers and bonuses, with your consent.
03 Data Sharing Policy
Js9 never sells your personal information. However, there are limited circumstances in which your data may be shared:
Payment Processors
Information necessary to process deposits and withdrawals is shared with payment partners such as Mobile Banking, Nagad, and banks. These partners maintain their own privacy policies and are bound by agreements with js9.
Legal Authorities
Information may be disclosed to relevant authorities in response to court orders, government investigations, or legal obligations. js9 will not provide any information beyond what is legally required.
Technology Partners
We work with trusted technology partners for platform management and cybersecurity. Only the information necessary to deliver these services is shared with them, and strict confidentiality agreements are in place.
04 Cookie Policy
Js9 uses various types of cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To understand and improve site usage.
- Marketing Cookies: To show relevant ads only with your consent.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.
05 Data Protection Measures
Js9 uses industry-standard technologies and processes to protect your information. Here are our core security measures:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for logging into your account.
- Firewall & DDoS Protection: Protecting servers against external attacks.
- Regular Security Audits: Regular audits conducted by third-party experts.
- Staff Training: Only authorized staff have access to specific data.
06 Your Rights
As a registered user of js9, you have the following rights:
Right to Access Your Data
You can request to view the information js9 holds about you.
Right to Correct Your Data
You may request corrections to any inaccurate or outdated information.
Right to Delete Your Data
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You may request that the use of your data for specific purposes be restricted.
Data Portability
You may request a download of your information in a standard format.
Right to Opt Out of Marketing
You may opt out of promotional emails or SMS messages at any time.
To exercise any of these rights, email [email protected] or contact us via live chat. js9 typically responds to such requests within 30 days.
07 How Long Your Data Is Retained
Js9 does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
- Account Information: For the duration of active account use and a minimum of 5 years after closure.
- Financial Transaction Records: Up to 7 years for legal compliance purposes.
- KYC Documents: Up to 5 years after account closure.
- Log Files & Session Data: Typically 12 months.
- Marketing Data: Until you withdraw your consent.
08 Minor Protection
Js9 is a gaming platform strictly for adults. No one under the age of 18 may use this platform, and js9 does not knowingly collect any data from minors.
If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using this platform, please contact our support team right away.
09 Changes to the Privacy Policy
Js9 reserves the right to update this privacy policy at any time. If significant changes are made, you will be informed in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed upon logging into the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of js9 after an updated policy is published will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.
10 Contact & Complaints
Contact us for any privacy-related questions, concerns, or complaints. js9's dedicated privacy team is always ready to help.
- Email: [email protected]
- Live Chat: 24/7 support is available via the chat button on the website.
- Response Time: Usually within 24–48 hours.
If your complaint is not resolved to your satisfaction, you have the right to file a complaint with the relevant regulatory authority.